POSSIBILITIES OF USING ARTIFICIAL INTELLIGENCE TO SUPPORT VULNERABLE GROUPS IN THE REPUBLIC OF KAZAKHSTAN

Abstract

This article explores the potential of using artificial intelligence technologies in

the social support system for vulnerable groups in the Republic of Kazakhstan. Improving the

efficiency of social services, expanding the targeting and accessibility of social services, and

introducing innovative digital solutions into social policy all necessitated this research. The article

examines key areas of artificial intelligence application, specifically, automated assessment of

citizen needs, forecasting social vulnerability risks, intelligent systems for monitoring the situation

of families and children, personalized social assistance algorithms, and digital advisory services.

Particular attention is paid to issues of data ethics and security, including the protection of personal

information and ensuring the transparency of decision-making. An analysis of the prospects for

integrating artificial intelligence into the practical work of social workers is provided, taking into

account state digitalization programs, the development of eGov, as well as current challenges and barriers to implementation. The potential benefits of using artificial intelligence to improve service

quality, optimize resources, and expand the capabilities of social workers are discussed.

Recommendations are offered for the development of digital support tools for vulnerable groups

and the formation of a national system for the ethical and responsible use of artificial intelligence.